Book an eye test online or call us on (02) 8814 7450
Frequently asked questions
Costs & fees
Bulk-billing is available for pensioners, children (17 years old and under), and patients receiving glasses under the Vision Australia NSW Spectacles Program 🔗 .
However, for all other cases, we private bill and conveniently process your Medicare refund for you.
The price of a full eye examination is $72.00 and applies to all new patients. Meanwhile, short consultations (e.g., prescription checks) are $50.00, and long consultations (e.g., diabetic eye examinations or first-time contact lens fittings) are $90.00.
In this case, we offer Medicare online claiming and can process your Medicare refund for you after payment is made. Depending on your benefit balance, you will receive a refund of either $64.40 or $32.50 directly from Medicare within 48 hours.
There is no cost to patients for follow-ups, visual field testing, or eyelash epilation. For more information, call us on (02) 8814 7450 for a complete price guide or to address any further questions.
Medicare provides a benefit back to you for the eye test. In addition, private health insurance (with optical cover) allows you to claim on prescription glasses, prescription sunglasses, and contact lenses if needed.
We accept all HICAPS 🔗 partners including the following private health providers: ACA Health, AAMI, ADF Family Health, AHM, Australian Seniors, Australian Unity, Bupa, CBHS Corporate, CBHS Health, Defence Health, Emergency Services Health, Frank Health Insurance, GMHBA, GU Health, HBF, HCF, HIF, Hunter Health Insurance, ING, Medibank, Mildura Health Fund, Navy Health, NIB, Peoplecare, Phoenix Health, Qantas Insurance, Queensland Country Health Fund, RBHS, Real Insurance, See-U, St. Lukes, Suncorp, Teachers Health, Transport Health, TUH Health Fund, Westfund.
If your private health insurer isn’t listed, give us a call on (02) 8814 7450 to confirm.
Optometrist consultations
Any time you notice something different or abnormal with your eye—such as redness, pain, flashes of light, or blurry vision—it is important to see your Optometrist, Doctor, or Ophthalmologist as soon as possible. Book an eye test with us, after all, we only have one pair of eyes, and many eye conditions can be corrected, managed, or repaired with early detection and prompt action.
Running late? No problem! Just call us at (02) 8814 7450, and we’ll try to fit you in later that day if possible. That said, if you’re more than 10 minutes late, we may need to reschedule your appointment for another day to keep things running smoothly for everyone.
When you arrive, check in with the front desk and our Optometrist will call you in shortly. Most general eye tests consist of two parts:
- The prescription check to see whether or not your vision needs to be corrected (with prescription glasses and/or contact lenses).
- The health check to detect signs of eye health concerns.
We set aside a little extra time for patients who need a diabetic eye check. If you have diabetes or high blood sugar, we recommend coming in for an eye test every 12 months, which includes dilating your pupils for a thorough check. Our Optometrist will use special eyedrops to gently enlarge your pupils, giving us a better view of the back of your eyes.
The drops take about 20 minutes to work and usually last for 2-3 hours, during which things might look extra bright. To make your visit safe and more comfortable, we suggest bringing sunglasses and arranging not to drive that day. We’re here to help you every step of the way!
Not everyone needs a visual field test 🔗 and we’ll perform one only as needed. When we need to gather more data about your eyes, we’ll let you know. It is a painless experience that checks your central and your peripheral (side vision) where you press a button similar to a video game. The test goes for about 15 minutes.
Glasses & contact lenses
We personally hand cut and fit most of our lenses in-house. The turn-around time for single vision glasses are roughly 1 week, while all other glasses such as multifocal/progressives take around 2 weeks. For urgent jobs or emergencies, we will try to get them made as soon as possible.
Generally, a day or two. If you have a prescription with us, just give us a quick call to place the order over the phone. We will contact you when they arrive, and you can claim your health insurance or pay for them when you pick up.
Yes, we can fit prescription lenses into frames you already have if they are in a suitable condition. Learn more about bringing your own (BYO) frames 🔗.
It depends on the make and model of the frame. Most frame models have a name and colour code on the inside face of the arm. Scribble it down and bring it in/give us a call, or send us the product link online 🔗 and we can see what we can do for you.
Prism is a part of some prescriptions, mainly to help with double vision or tired eyes due to both your eyes not co-operating with each other. Our Optometrist will let you know if you require prism as part of your prescription.
BYO frames
There is a fitting fee depending on the construction of the frames you bring to us. For full metal or plastic (acetate) frames, the fitting fee is $20. For semi-rimless or full rimless frames, the fitting fee is $50.
No, you don’t have to get your prescription from us, but any prescription you bring to us must be valid.
In certain cases, we will recommend our Optometrist confirm the prescription by conducting our own (bulk-billed) eye test. For simple prescriptions, this may not be necessary. However, for complex prescriptions (ie. high astigmatism, high myopia, etc) we strongly recommend a recheck to mitigate problems with incorrect/inaccurate prescriptions.
We cannot offer warranties on lenses made from external prescriptions (not prescribed by our Optometrist).
No, prescription safety glasses are required to meet specific safety standards that we cannot ensure with any product that does not come from us. Learn more about prescription safety glasses 🔗 .
Driving forms
Yes we do! We can submit them online and will also give you a print out to show your doctor if required.